Frequently asked questions
What are the opening times of the spa/gym/swimming pool?
Bluewater Spa Bournemouth is open every day from 7am-8pm. Spa treatments are available every day from 10am-6pm.
Are non-hotel guests able to use the gym/swimming pool?
You can become a member or pay for a day pass, charged at £30 per day for full use of the spa facilities, subject to availability. Or if you’re visiting for a spa treatment of 55 minutes or longer, then a day pass for the facilities will cost £10.
Do I have to book a day pass in advance or can I just turn up?
A day pass for Bluewater Spa Bournemouth can be booked on the day. We recommend calling us before travelling on 01202 209104 to check whether we have capacity to fit you in that day.
Are children allowed in the swimming pool?
From 12pm-6pm every day our swimming pool is unavailable for anyone under the age of 16. However, children are welcome to use the facilities at Bluewater Spa Bournemouth during all other times if they are accompanied by an adult.
What is the depth of the swimming pool?
The swimming pool is 1.8m and 1.2m at its lowest.
Is Bluewater Spa accessible for disabled visitors?
We do have a lift to take you down to the spa, but unfortunately the spa area isn’t suitable for wheelchairs.
Am I able to exclusively hire out the swimming pool for an event?
Unfortunately this isn’t something that we’re able to accommodate as we give our Bluewater Spa members access to the pool during all opening hours.
When should I arrive for my spa treatment?
We recommend arriving at Bluewater Spa Bournemouth at least 15 minutes before your spa treatment, so that you can relax and fill out your consultation card. Late arrival will result in your spa treatment time being reduced.
What should I wear during my spa treatment?
We recommend wearing swimwear to your spa treatment.
Is the gym air-conditioned?
Yes
Do I need to bring my own towels to the swimming pool/gym?
If you are a guest, we will provide a towel. Bluewater Spa Bournemouth members should bring their own towels.
Do you offer a joint membership deal for couples/groups?
Yes, see our swimming pool and gym membership packages and prices.
Do you offer an off-peak membership package?
Yes, see our swimming pool and gym membership packages and prices.
If I have a voucher for the spa, can I just turn up or should I book first?
You’ll need to book first, please get in touch via our online enquiry form or by calling Bluewater Spa Bournemouth on 01202 209104.
Can I get membership just for the gym (excluding the swimming pool)?
Unfortunately this isn’t possible, all of our Bluewater Spa membership packages are for both the swimming pool and gym.
Are there lockers available in your swimming pool/gym?
Yes, Bluewater Spa Bournemouth has plenty of lockers (you will need a pound coin for these, which gets returned).
Are you able to arrange a bottle of wine / prosecco / champagne for us to drink in the spa?
Unfortunately this isn’t possible as we don’t allow any glass within the spa area.
What age do you need to be for a spa treatment?
Guests must be aged 18 and over to join us for one of our spa treatments.
When can I visit you to view the facilities?
Please feel free to pop in any day between 9:30am and 6:30pm and we can show you around Bluewater Spa Bournemouth.
