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COVID-19 BOOKING GUARANTEE

We’ve got you covered

We understand that there’s some uncertainty around at the moment.

That’s why we want you to be able to book that well-earned break or holiday safe in the knowledge that you’re covered by our Covid-19 Booking Guarantee.

Our standard cancellation policy will allow you to cancel up to 9am the day before you’re due to visit if you book one of our flexible rates. However, whether you’ve chosen a flexible rate or advance purchase rate, all bookings for stays in 2021 will automatically be covered by our guarantee.

If you’ve booked directly with us and any of the following takes place:

* The Connaught Hotel and Spa is closed due to coronavirus

* You are affected by local or national lockdown restrictions imposed by the UK government

You can choose to:

Move your holiday

We’ll be more than happy to move your booking to any alternative date in 2021 or 2022 with no admin charge.

Put your plans on hold

If you’re not yet sure when you would like to visit us, we’ll hold the amount that you’ve paid in credit to be used against any future booking.

Request a refund

If our hotel is forced to close or government restrictions prevent you from travelling then we’ll happily offer you a no-quibble refund.

If you’ve booked through a third-party provider, please contact them directly to discuss what options are available to you.

How is this different to our standard cancellation policy?

Our standard cancellation policy provides you with the flexibility to cancel or amend your booking regardless of whether coronavirus is involved or not. Here are the details:

All flexible bookings can be cancelled FREE of charge up to 9am the day before your arrival on stays up to 31st December 2021. Flexible bookings for stays after this date can be cancelled FREE of charge up to 48 hours before your arrival date.
All advance purchase bookings made for stays up to and including 31st December 2021 can be cancelled FREE of charge up to eight days before your arrival. Advance purchase bookings made for stays after the 31st December 2021 are non-refundable and non-transferable.
For group bookings of five rooms or more, seven days cancellation notice is required.

Any questions?

Read our latest coronavirus updates and learn about the safety measures that we’ve put in place throughout The Connaught Hotel and Spa Bournemouth. And if there’s anything that you would like further information about, please don’t hesitate to get in touch.

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