COVID-19 BOOKING GUARANTEE

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We’ve got you covered

We understand that there’s some uncertainty around at the moment.

That’s why we want you to be able to book that well-earned break or holiday safe in the knowledge that you’re covered by our Covid-19 Booking Guarantee.

Our standard cancellation policy will allow you to cancel up to 9am the day before you’re due to visit if you book one of our flexible rates. However, whether you’ve chosen a flexible rate or advance purchase rate, all bookings for stays in 2021 will automatically be covered by our guarantee.


If any of the following takes place:

* The Connaught Hotel and Spa is closed due to coronavirus

* You are affected by local or national lockdown restrictions imposed by the UK government

You can choose to:

How is this different to our standard cancellation policy?

Our standard cancellation policy provides you with the flexibility to cancel or amend your booking regardless of whether coronavirus is involved or not. Here are the details:

  • All flexible bookings can be cancelled FREE of charge up to 9am the day before your arrival on stays up to 31st December 2021. Flexible bookings for stays after this date can be cancelled FREE of charge up to 48 hours before your arrival date.
  • All advance purchase bookings made for stays up to and including 31st December 2021 can be cancelled FREE of charge up to eight days before your arrival. Advance purchase bookings made for stays after the 31st December 2021 are non-refundable and non-transferable.
  • For group bookings of five rooms or more, seven days cancellation notice is required.

Any questions?

Read our latest coronavirus updates and learn about the safety measures that we’ve put in place throughout our hotel. And if there’s anything that you would like further information about, please don’t hesitate to get in touch.

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